REFUND AND CANCELLATION POLICY
Last Updated: 12 September 2026
This policy applies to purchases made through www.umngot.in and,
where applicable, Umngot’s authorised sales channels
1. ORDER CANCELLATION
Orders may be cancelled only before dispatch. Contact info@umngot.in or +91 76663 09274 immediately after placing an order. A cancellation request is effective only after Umngot confirms that the order has not been dispatched and cancellation has been accepted.
If an eligible cancellation is accepted, the amount paid will be refunded through the original payment method or another appropriate payment mechanism.
2. NO CHANGE-OF-MIND RETURNS
Because Umngot products are food products, we generally do not accept returns for change of mind, personal preference, dislike after opening, incorrect quantity selection, or ordering the wrong product.
This does not restrict any consumer rights that cannot legally be excluded.
3. ELIGIBLE ISSUES
A refund, replacement or other appropriate resolution may be considered if you receive:
- a damaged product;
- a leaking or materially spilled product;
- an incorrect product;
- a missing product;
- an expired product;
- a verified quality or fulfilment issue; or
- another material issue attributable to Umngot or its fulfilment process.
4. REPORTING PERIOD
Please report any eligible issue within 24 hours of delivery. Claims after this period may not be accepted except where applicable law requires otherwise or the circumstances justify an exception.
5. EVIDENCE
For damage, leakage, wrong-product or delivery-related claims, we may request:
- photographs of the outer package;
- photographs of the product;
- photographs of the shipping label;
- photographs showing the issue;
- an unboxing video; and
- order details or other information reasonably required to investigate.
We strongly recommend recording an unboxing video when opening your package.
6. OPENED PRODUCTS
Opened food products generally cannot be returned for hygiene and safety reasons. If you believe an opened product has a genuine quality, packaging or fulfilment issue, contact us immediately so the matter can be investigated.
7. RESOLUTION
For an approved claim, Umngot may provide a replacement, full or partial refund, or another appropriate resolution. The remedy will depend on the nature of the issue, evidence provided, product availability and applicable law.
8. REFUND PROCESSING
Approved refunds will ordinarily be processed through the original payment method. The time for funds to appear in the customer’s account may depend on Razorpay, the bank or other financial institution. Umngot is not responsible for processing delays caused by those third parties after a refund has been initiated.
9. FAILED DELIVERY
If an order cannot be delivered because of an incorrect/incomplete address, repeated customer unavailability, refusal to accept delivery or another circumstance attributable to the customer, Umngot may contact the customer regarding re-shipping or another resolution. Any refund or re-shipping decision will be made case-by-case, subject to applicable law and costs incurred.
10. FRAUDULENT OR ABUSIVE CLAIMS
Umngot may investigate claims and decline claims that appear fraudulent, abusive or materially inconsistent with available evidence, subject to applicable law.
11. PROMOTIONAL ORDERS
For cancelled or partially refunded orders involving discounts or promotions, the refund will generally be based on the actual amount paid and the applicable promotional terms.
12. CONTACT
Email: info@umngot.in
Phone/WhatsApp: +91 76663 09274
Address: 18, Om Pearl, Sr. No. 4/3/2, Near Abhinav College, Narhe, Pune, Maharashtra – 411041, India
FSSAI Licence No.: 11526080000188