SHIPPING AND DELIVERY POLICY
Last Updated: 12 September 2026
This policy explains how Umngot processes and delivers orders placed through www.umngot.in
and, where applicable, through authorised Umngot sales channels.
1. DELIVERY AREA
Umngot currently delivers within India only. International shipping is not currently available
2. SHIPPING CHARGES
Shipping is currently free for all eligible orders, with no minimum order value.
Umngot may change shipping charges or introduce order thresholds in the future. Any applicable charge will be displayed before checkout.
3. ORDER PROCESSING
Orders are processed after successful payment confirmation. Dispatch timing may vary from order to order depending on product availability, order volume, destination, weekends/holidays, operational requirements and courier availability.
4. DELIVERY TIME
The usual delivery estimate is 5–7 business days. Actual delivery time may vary depending on destination, courier network, weather, public holidays, operational disruptions and other circumstances beyond Umngot’s reasonable control.
5. LOGISTICS PARTNERS
Umngot uses Shiprocket and courier/logistics partners available through Shiprocket or other authorised logistics arrangements. The courier assigned to an order may vary based on destination and service availability.
6. TRACKING
Where available, tracking details may be shared through email, SMS, WhatsApp or other communication channels. Customers should use the tracking information to monitor delivery progress.
7. INCORRECT OR INCOMPLETE ADDRESS
Customers are responsible for providing a complete and accurate delivery address and contact number. If information appears incomplete or incorrect, Umngot may contact the customer by phone, WhatsApp or email.
Delivery may be delayed if clarification is required. If delivery fails because of an incorrect or incomplete address, Umngot will determine the appropriate resolution case-by-case.
8. CUSTOMER UNAVAILABILITY
If the customer is unavailable, the courier may attempt delivery again or contact the customer. Customers should cooperate with reasonable courier communications. If delivery attempts fail, the package may be returned to the sender.
9. NO CASH ON DELIVERY
Umngot does not offer Cash on Delivery. Orders must be paid online using available payment methods such as UPI, cards or net banking.
10. DELIVERY DELAYS
Umngot makes reasonable efforts to meet estimated delivery timelines but cannot guarantee a specific delivery date. Delays may result from courier disruptions, weather, natural disasters, transportation disruptions, strikes, public holidays, government restrictions, high demand, operational issues or other events outside our reasonable control.
11. DAMAGED PACKAGES
If a package appears damaged, leaking or tampered with, photograph it before opening and record an unboxing video where possible. Report any product damage, leakage, wrong product or similar issue within 24 hours of delivery.
12. MARKED AS DELIVERED BUT NOT RECEIVED
If tracking shows that an order has been delivered but you have not received it, contact Umngot promptly at info@umngot.in or +91 76663 09274. We will coordinate with the logistics partner to investigate.
13. FAILED DELIVERY / RETURN TO ORIGIN
If an order is returned because of circumstances attributable to the customer, including incorrect address, repeated unavailability or refusal to accept delivery, Umngot may contact the customer to determine whether re-shipping or another resolution is appropriate. Any refund or re-shipping decision will be made case-by-case, subject to applicable law and costs incurred.
14. CONTACT
Umngot
18, Om Pearl, Sr. No. 4/3/2, Near Abhinav College, Narhe, Pune, Maharashtra – 411041, India
Email: info@umngot.in
Phone/WhatsApp: +91 76663 09274
FSSAI Licence No.: 11526080000188